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| Terms and Conditions of doing
Business with Salwender International |
| 3-Day
Trial period |
| All in stock or non special order
items feature our 3-day no questions asked trial period, available
to retail customers on direct purchases. Excludes special orders.
See terms and conditions for details. |
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| How
to order |
We will first try to find a dealer
closest to you and service you through our dealer network. If
no dealer is within a reasonable distance from you, then we
will fill your order directly from our warehouse in Southern
California. This also applies if your local dealer refuses
to order the product you desire. Salwender International will
cooperate with all licensed musical instrument retailers in
non established areas of the country.
To initiate an order, just call 1 800-464-3525 and someone will
help you during normal West Coast business hours, usually from
9:00 AM to 5:00 PM.
You must pre pay for your instrument or equipment. We accept
cash, checks, money orders or wire transfers. We will ship as
soon as payment is received, usually the next business day.
Special order items sometimes may take up to 120 days. Please
call for details on special orders, because of the different
manufacturers terms. Allow 2 weeks for shipments that are paid
for by personal check. Sales tax will be added for California
residents. |
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| Terms
and Conditions |
1 - Return policy:
Retail customers may return an instrument purchased from Salwender
International within 3 days of purchase for a full refund less
shipping charges. The 3 day time period starts with physical
delivery of the instrument or equipment to the customer. Money
will be refunded after return and inspection of the instrument
or equipment. Damages caused by the customer will be repaired
before refund is given, and customary repair charges will be
deducted from the money to be refunded. There will be no charge
for worn strings on stringed instruments.
2 - Special orders:
We welcome special orders, it is our pleasure to fulfill the
artist's every wish. A special order is an order for an instrument
that is constructed or finished to customers specifications
whether in part or entirely. Special orders require a 50% deposit
at time of order, and must be paid in full before delivery takes
place. Special orders are excluded from our return policy, meaning
that there is no refund or exchange on special orders. Special
order sales are final.
3 - Warranty:
Products distributed and sold by Salwender International carry
a warranty against defects in materials or workmanship for the
time span of six month after purchase. This warranty is limited
to the repair or replacement of the defective unit, and does
not include damages due to loss of use or other damages. Excluded
from this Warranty are all normal wearing parts like strings,
frets, nut insert, bridge inserts as well as normal wear on
the finish
Except from this warranty are Products manufactured by Christian
Stoll. Stoll products carry the following warranty:
Stoll Guitars feature a lifetime limited Warranty against defects
in materials and workmanship.
Warranty must be registered after purchase and is transferable
after change of ownership (re-registration is required)
Excluded from this Warranty are all normal wearing parts like
strings, frets, nut insert, bridge inserts as well as normal
wear on the finish.
Warranty on electronic parts and tuning mechanism is three Years.
The user must obey the following guideline to qualify for warranty
repairs. Do not expose your instrument to extreme changes in
temperature. Do not expose your instrument to extreme changes
in humidity. Avoid prolonged exposure to sun light. It causes
discoloration of the wood and can harm the finish of the guitar.
It also can cause extreme heat accumulation and cracking
of the wood. Only store your guitar at normal room temperature
and relative humidity of 50% to 60%. Too little humidity
can cause wood cracks in top and bottom of the guitar. Prolonged
high humidity can cause playability problems and can change
the guitar tone permanently.
Defects due to abuse are not covered under this agreement. Stoll
Guitars will repair or replace defective instruments at its
discretion. Owner of Guitar is responsible for shipping
costs. Please keep this certificate for future reference. Register
with: Salwender Intl. 1140 N. Lemon Street #M Orange CA
92867
4 - Payment:
We accept personal checks, cash and certified funds only. Items
will be shipped after funds have been credited to our bank account.
There will be a charge of $ 20.00 for all checks that are returned
for non sufficient funds. Refund payments will be made by our
company check. Payments must be made in US Dollars, refunds
will be made only in US Dollars.
5 - Service:
We cooperate with many authorized service centers around the
country. Please e-mail or call us for the service center nearest
you or contact your local music service center for help.
Warranty service must be authorized by Salwender International
and require shipment of defective item to our warehouse in California.
The customer is responsible for shipping charges |
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| Our
Mission |
| Salwender International Inc. is
a import and distribution company that strives to offer exquisite
instruments and equipment of the highest quality to artists
in the field of modern music. We aim to please the musician
by offering leading edge products that represent high
value. We try to remain flexible to changes in the industry
and offer a wide variety of stringed instruments and amplification
that touches seekers of the unusual and traditionalists alike.
We welcome questions and treat our customers with dignity and
respect. |
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| Our
Staff, Close Friends and Supporters |
Uwe Salwender, President
Uwe Salwender founded Salwender International in 1993, importing
Bogart Bass Guitars to the United States from Germany. Since
then, the company has grown from a part time effort to a full
blown distribution center for stringed instruments and amplification.
Uwe mostly enjoys family and friends, closely followed by music
in all different ways and in all different styles. A German
national, Uwe has lived in California for many years. His wife
and children complain that he spends too much time at his office.
Bill Bailey, Luthier
Bill has a long list of accomplishments under his belt. He started
his luthier career in the days when power guitars ruled the
industry. Bill adapted well to the changes and his experience
is of paramount importance to the in-house projects of Salwender
International. Bill inspects and adjusts all of our instruments
before delivery. He also works on his own custom guitars and
basses, as well as on the Bogart instruments. Bill enjoys challenges
and everything is "not a problem" for him.
Andy Schmidt, our Web master
Andy is our web site guru. He keeps it running and updated.
Without Andy, our web site would probably not exist. Andy has
perfected the term" computer geek" to a level that is unthinkable.
One day soon he will see sunlight again, because the Salwender
web site will be finished. Or maybe not?
Craig Johnson, Photographer
Craig Johnson is a very special kind of person. He would meet
with Uwe at his studio at 3.30AM to shoot a few basses that
needed to be delivered early that morning. Most of the images
on this site were photographed and scanned by Craig Johnson.
He specializes in digital productions. Craig welcomes the "I
need it now!" sort of challenge. He is a very special friend
and supporter of Salwender International.
John Prock, Artists Relations
John Prock enjoys married life in Monterey, California and handles
Salwender's artists programs. His continued support and efforts
have been a vital part of the company's success. John has believed
in Salwender's products from day one and has never been wrong.
John is not only a dear friend, but just like family to the
owner. John's wife, Brooke, is a big factor in his fast forward
thinking and persistence.
Long Ly, LA Bass Exchange
Long has been a friend of Salwender's since the days of the
Bass Centre in Los Angeles. The Bass Centre has since disappeared,
but Long's friendship and support has lasted through the years.
Long now owns the famous "LA Bass Exchange" and has become a
highly valued customer of Salwender's. His input and opinions
have helped make many a decision in regards to product selection
and pricing.
Ron Moreno, BBESound/G&L Instruments
Ron Moreno has been around our company for a long time and has
freely critiqued our speaker products since day one. Ron has
become a close friend and has supported Salwender International
in a lot of ways.
Jason Simpson, Accounting
Jason Simpson has kept the company's books intact for several
years now. His expertise in accounting has become very
important to the company. He is also the owner's son-in-law,
and father of 3 children, Jordan, Melia, and Dillon.
Freddie DeSota
This man has become sort of a fixture around Salwender's offices.
He comes around and spreads joy and energy. He does not even
really work there, but still shows up and would be missed terribly
if somehow got lost.
Billy Howerdel
Billy - you rock! Billy has helped with making the Diezel product
a big success. His critical ear and knowledge of guitar products
is amazing. Billy is a great guitarist and is currently busy
with the band "One Perfect Circle".
The staff at Rock Harbor Church
These people have contributed a great deal to the positive energy
at Salwender's office. Their help in putting thinks in the right
perspective and allowing the owner to give back to the community
and ultimately to God has been an amazing asset. |
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